Shipping policy

We are committed to delivering your order accurately, in good condition, and on time. Since we sell items of various sizes—from small pet beds to large playpens—our shipping rates and times reflect the care needed to handle these products.

1. Processing and Timing

• Order Processing: Orders are processed and prepared for shipment within 1 to 3 business days.
• Delivery Estimates (After Processing):
• Standard Ground: 5–8 Business Days.
• Heavy Goods/Freight: 3–6 Business Days (common for bulky items like playpens/tents).
• Expedited: 2–3 Business Days (available for smaller items).
• Orders are not shipped or delivered on weekends or holidays.

2. Shipping Costs

• Free Shipping: We offer FREE Standard Shipping on U.S. domestic orders over $30.00

3. Tracking and Carriers

• A Shipment Confirmation email with a tracking number will be sent once the order ships.
• Tracking numbers are typically active within 24 hours.

5. Damages and Losses

• Damages: We are not liable for products damaged or lost during shipping.
• If damage occurs, please contact the shipment carrier immediately to file a claim.
• Please save all packaging materials and damaged goods.
• If tracking shows delivery but you have not received the package, please contact the carrier.